Missing account

Problem

I don't see any accounts on the requisition

Possible reasons and solutions

1. The account wasn't linked

The end user hasn't completed the account linking process properly. 

Step by step guide to follow when implementing and using our API: here. 

How to check?

Make a call to the requisition endpoint GET ​/api​/v2​/requisitions​/{id}​/ to check requisition's status. 

• If the requisition's status is LN, the end user has completed the account linking process properly and the account should be visible on the requisition endpoint. 
• If the requisition's status anything else than LN, something went wrong in the process and it wasn't finished properly. 

Description about certain error statuses: here. 

2. The account type is not supported

Since PSD2 is all about payments and payment account data, the rule of thumb is - if it is possible to make and receive payments to the account, it should be available. If it is a different type of account (e.g. credit card account, saving account, investment account, etc.), it might not be supported. 

How to check?

Reach out to the account owner and confirm what is the type of the account they are trying to link. 

If you didn't find a solution to your issue, please submit a request on our customer portal for assistance.