What information to include into a support request?

If you are submitting a request via our customer portal, just follow the instructions in the form and try to provide as much information as possible. 

If you are writing an e-mail to [e-mail] , please check this guide on what information will be useful to speed up the investigation. 

Please refrain from including any sensitive information and data in your support inquiries, such as

• Access & refresh tokens
• User secrets (secret ID and secret key)
• Any login credentials, passwords and PINs