FAQ

Open Banking

• What is open banking?
• What is PSD2?
• Is it safe to use PSD2 solutions?
• What data can we get with PSD2?
• Do you provide payment initiation service (PIS)?

Getting Started

• How can I see the Bank Account Data API in action?
• Smooth integration guide
• What is your bank coverage?
• Get Started: Steps to Integrate GoCardless Bank Account Data API into your application - For Free
• How long does it take to integrate with GoCardless Bank Account Data API?

Support

• Status page
• GoCardless Bank Account Data Support
• Submit support requests using GoCardless Bank Account Data customer portal
• How to submit a support request?
• What information to include into a support request?
• What are GoCardless Bank Account Data support operating hours?

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Legal

• Do we need our own AISP/PSD2 license to use GoCardless Bank Account Data?
• Is there a legal framework to use third party data received in transaction data?
• What is the legal framework for GoCardless to provide its services?
• Deleting end user's consent and data
• Are we allowed to use bank logos in the bank selection UI?